Plant Warranty

Tree, Shrub, Perennial & Annual Plants

 

Our Guarantee

Trees, Shrubs, and Perennials are guaranteed for one year from date of purchase. Hardy shrub roses are also guaranteed for one year from date of purchase.

Annual and Tropical plants are NOT guaranteed.

Limited Guarantee

Clematis, Caryopteris, Rose of Sharon, Cedar Hedging and Butterfly Bush are guaranteed only through SEPTEMBER 30 of the current year.  Also, the following roses are guaranteed only through SEPTEMBER 30 of the current year: Climbers, Floribundas, Grandiflora, Hybrid Tea, and Austin Roses.  All plants rated Zone 6 are guaranteed only through SEPTEMBER 30 of the current year, we are rated Zone 5 hardy in Durham Region.  The lower the number the more cold hardy the plant.  For more information about plant hardiness zones go to http://www.canadagardener.com/plant-hardiness-zones/

Conditions of Guarantee

Plants must be planted into the ground within one week or any guarantee is null and void.  Kingsway Greenhouse does not guarantee Trees, Shrubs or Perennials that have been planted into above-ground patio containers or pots.

Other Conditions – Customer Care Responsibility

It is the responsibility of the customer to ensure plant care such as proper deep root watering – especially during hot weather and for new plantings.  It is important to not over-water, this may drown the roots and/or cause disease.  Providing the appropriate growing conditions is critical to plant health and optimal growing, for example does the plant require shade/sun location or moist/dry soil.  Winterizing for some tender plants, and/or Zone 6 or above, may be necessary.  Check with our staff for correct overwintering for your particular plant.  We do not provide a guarantee for plants that have been damaged by insects, animals, diseases, improper plant care or severe weather.

At Kingsway Greenhouse our expert staff take pride in assisting our customers to provide recommendations and advice.  We are pleased to offer guidance and answer all customer enquiries in order to better ensure your plants health and gardening success.

Return Policy = Exchange or Store Credit Only

Kingsway Greenhouse will offer replacement plants only at the discretion of the Manager.  In order for a return to be considered, the customer must provide the following as a proof of purchase:

– the purchased plant in question

– the original Kingsway Greenhouse receipt

– the Kingsway plant price tag/label

The above is necessary in order to receive a replacement plant of equal value, or credit for the amount paid.  Kingsway Greenhouse will only offer a replacement plant or provide credit for plants that are covered by our guarantee. No refunds.